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Client Satisfaction Survey

The purpose of this survey is to gather input that will enable us continuously improve the quality of our service. We would like you to take a few minutes and complete this Client Satisfaction Survey and return by clicking the Submit Survey button at the end.

Personal Information

Name:
E-Mail:
Firm Name:
Serial No.:

 

Please use the following scales for rating each question

Rating

5

Very satisfied

4

Satisfied

3

Neither Satisfied not Dissatisfied

2

Dissatisfied

1

Very Dissatisfied

 

 

 

Rating

1.

How satisfied are you with the speed in which you are able to reach Summation’s Technical Support when you need assistance?


2.

How satisfied are you with the speed in which we found a solution to your problem?


3.

How satisfied are you with the courteousness and professionalism of the technician you dealt with?


4.

How satisfied are you with the technical expertise of the technician you dealt with?


5.

Describe the most memorable thing that took place during your last Technical Support experience.


6. Any other comments, feedback, or suggestions.

 

 
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